Featured products
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Super Soft Llama Plushie
Regular price £15.00 GBPRegular priceUnit price per -
Super Soft Octopus Plushie
Regular price £12.00 GBPRegular priceUnit price per -
Super Soft Chunky Chicken Plushie
Regular price £8.00 GBPRegular priceUnit price per -
Super Soft Axolotl Plushie
Regular price £10.00 GBPRegular priceUnit price per -
Super Soft Wonky Potato Plushie
Regular price £5.00 GBPRegular priceUnit price per -
Super Soft Baby Turtle Plushie
Regular price £17.00 GBPRegular priceUnit price per -
Super Soft Mallard Duck Plushie
Regular price £8.00 GBPRegular priceUnit price per -
Super Soft Bumblebee Plushie
Regular price £14.00 GBPRegular priceUnit price per
About Us
Hey there! I’m Faith, an enthusiastic founder specialising in unique cute and funny gifts perfect for those who like things a little more colourful!
Having started Faithful.CreationsUK, I embarked on this exciting journey with a mission to:
1. Craft colourful and cute products ranging from mugs and coasters to stickers and plushies that radiate positivity.
2.Elevate the standards of creativity and show that everyone is capable of achieving their dreams.
3.Embrace an eco-friendly approach to product manufacturing and distributing.
As a *slightly* skilled creative, I pour my heart and soul into every item I make and design, ensuring that each piece inspires and lifts up my lovely customers!
At Faithful.CreationsUK, I am guided by the core values of always releasing the best quality products possible, valuing and respecting every customer and always aiming to put a smile on my customers faces, which inform my commitments to customer satisfaction and having a meaningful and positive impact on those who chose to shop with me.
Join me on this exhilarating journey as I reshape the gifting landscape, one mug at a time. Experience the Faithful.CreationsUK difference and let my cute, positive products improve your mind and transform your outlook on life!
PRIVACY POLICY
Faithful.Creations Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our store.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
RETURNS & SHIPPING
I do indeed accept returns
Please contact me within: 5 days of delivery
Additionally please dispatch items back within: 14 days of delivery
I DO NOT accept exchanges or cancellations
You are always welcome to contact me if you have any problems with your order and I will try my best to fix any issues.
The following items can't be returned or exchanged
Due to the nature of these products, unless they arrive damaged or defective, I can't accept returns for:
1. Custom or personalised orders
2. Digital downloads
3. Intimate items (for health/hygiene reasons)(e.g earrings)
The buyers are responsible for return postage costs and any packaging. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately we do not accept returns for personalised Items
Damages and issuesPlease inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card to receive the money once you’ve been refunded.
FAQs
We understand that you may have questions about our unique, cute products and our business. To help you find the answers you need, we've compiled a list of frequently asked questions below:
1. What type of products do you offer? Here at Faithful.CreationsUK, we specialise in handmade crochet plushies, stationery and home accessories designed especially to bring a smile to your face. Our range includes but not limited to plushies (all UKCA tested), stickers, planner stickers, sticker sheets, notepads, mugs, coasters, sun catchers and mouse mats.
2. How do I place an order? To place an order, simply add your desired item(s) to the cart and then follow the instructions on the checkout page. If you have any questions or need assistance, please faithful.creationsteam@outlook.com.
3. What payment methods do you accept? We accept all card payments and Apple Pay.
4. Do you offer custom or personalised products? Yes, we offer custom and personalised products. To inquire about custom orders, please contact me. Please bare in mind that custom orders will have a higher fee.
5. How long will it take to receive my order? Our standard processing time for orders is between 3-7 days (depending on volume of orders), and shipping typically takes 3-5 days (2-5 weeks for US)
6. What is your return and exchange policy? We strive to ensure customer satisfaction. If you are not happy with your purchase.
7. Do you ship internationally? Unfortunately for now we can only ship to certain places. Please note that crochet plushies can only be shipped to the UK due to testing standards. (We plan on changing this in the future). 8. How do I care for my crochet plushies? To ensure the longevity of your plushies, please follow the care instructions that are on the swing tag that comes with the toy. (Refrain from throwing the tag away)
10. How can I stay updated on new products and promotions? To stay updated on our latest products, promotions, and news, sign up for our newsletter which you can find on our website or follow us on social media (Instagram: Faithful.CreationsUK)
If you have any additional questions or require further assistance, please do not hesitate to email me. I’m always here to help!